At Cocelli 911, we want you to enjoy every bite of our vegan cookie dough. Because our products are food items, we have specific guidelines regarding returns, refunds, and damaged or incorrect orders.
1. Food Products & Returns
For health, safety, and quality reasons, we do not accept returns or exchanges of food products once they have been delivered.
Please review your order carefully before completing your purchase.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, spoiled, or you receive an incorrect item, please contact us as soon as possible after delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Photos of the product and packaging, if applicable
Once we review your request, we may offer a replacement, store credit, or refund, depending on the circumstances.
3. Refunds
If your refund is approved, the applicable amount will be refunded to your original payment method.
Please allow your payment provider or financial institution additional time to process the refund and reflect it in your account.
4. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it. We will do our best to accommodate cancellation requests, but orders that have already been processed, prepared, or shipped may not be eligible for cancellation.
5. Missing Items
If an item is missing from your order, please contact us promptly with your order number and details of the missing product. We will investigate the issue and arrange an appropriate resolution.
6. Contact Us
If you have questions about a refund, damaged order, or any issue with your purchase, please contact us:
Cocelli 911
Phone: +1 (705) 530-0911
Email: [Add Your Email Address]
We review each issue individually and are committed to handling legitimate concerns fairly and promptly.
