At Cocelli 911, we want your order to arrive safely, fresh, and ready to enjoy. Below you’ll find important information about how we process and deliver your orders.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays may begin processing on the next business day.
During holidays, promotions, or periods of high order volume, processing times may be slightly longer.
2. Delivery Times
Once your order has been shipped, delivery times depend on your location and the shipping carrier.
Estimated delivery times will be provided during checkout where available. Please note that delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping charges are calculated and displayed during checkout based on your delivery location, order size, and available shipping options.
From time to time, Cocelli 911 may offer free shipping promotions or other delivery offers. Any applicable offer will be displayed on our website or during checkout.
4. Delivery Address
Please make sure your shipping information is complete and accurate before placing your order.
Cocelli 911 is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping information after placing your order, contact us as soon as possible. We will do our best to assist before the order is shipped.
5. Tracking Your Order
When tracking information is available, you may receive a shipping confirmation with details about your order and delivery.
Once an order has been handed over to the shipping carrier, delivery updates and estimated arrival times may be provided through the carrier’s tracking system.
6. Delayed or Lost Packages
If your order is delayed, please first check the tracking information provided by the shipping carrier.
If a package appears to be lost or has not arrived within a reasonable timeframe, contact us with your order number. We will work with the carrier to investigate the shipment and determine the appropriate next steps.
7. Damaged Orders
If your order arrives damaged, please contact us as soon as possible after delivery.
Please include your order number and clear photographs of the product and packaging so we can review the issue and assist you with an appropriate resolution.
8. Food Product Delivery
Because Cocelli 911 products are food items, we recommend bringing your package indoors as soon as possible after delivery and following any storage instructions provided with the product.
Once a package has been successfully delivered, Cocelli 911 cannot be responsible for damage or spoilage caused by improper storage, prolonged exposure to unsuitable temperatures, or failure to follow product storage instructions.
9. Contact Us
If you have questions about your order or delivery, please contact us:
Cocelli 911
Phone: +1 (705) 530-0911
Email: [Add Your Email Address]
Address: [Add Business Address]
Note: Replace the processing/delivery times above with Cocelli 911’s actual fulfillment and carrier commitments before publishing. For a food product, you should also make sure the policy matches the company’s actual shipping method and temperature-control requirements.
